Support Response Times
Learn about WSMS support hours and expected response times.
Understand our support availability and response times for different license types.
Support Hours
Our support team is available 7 am – 3 pm UTC, Monday – Friday.
Response Times by License Type
| License Type | Response Target |
|---|---|
| Priority Support (Unlimited license) | Within 24 hours |
| Standard Support (All active licenses) | Within 48 hours |
| Contact Form Inquiries | Best effort |
NOTE
Response times indicate when you’ll receive an acknowledgment. Complex issues may require additional time to resolve.
Request Handling Priority
Support requests are handled in the following order:
- Plugin Features and Issues - Core functionality problems are addressed first
- Customizations and General Questions - Custom requests and general inquiries are handled after core issues
Before Contacting Support
To help us resolve your issue faster:
- Check the documentation for answers
- Verify your site meets the prerequisites
- Have your license key ready
- Provide detailed information about your issue
Related
- License Types - Understand license tiers
- License Troubleshooting - Resolve license issues
- Request a Refund - Submit a refund request
Last updated: January 7, 2025