Fluent Integration

The Fluent Integration add-on connects WSMS with Fluent CRM, Fluent Forms, and Fluent Support. Get real-time SMS notifications when key events happen—like new subscribers, form submissions, or support tickets—without checking multiple dashboards.

Why SMS for Fluent Plugins?

Email notifications can get buried in crowded inboxes. SMS ensures you never miss important events:

Benefit	Description
Instant Alerts	Know immediately when something happens
Higher Open Rates	98% SMS open rate vs 20% for email
Stay Connected	Monitor your business from anywhere
Better Response	React faster to leads and support tickets

Supported Plugins

Plugin	Status
Fluent CRM	Supported
Fluent Forms	Supported
Fluent Support	Supported

Key Features

Real-Time Fluent CRM Updates

Receive SMS alerts whenever a new contact subscribes, unsubscribes, or is pending approval in Fluent CRM.

Instant Notifications for Fluent Forms

Get an automatic SMS when someone fills out a form, either to a fixed number or the number the user provided.

Fluent Support Ticket Alerts

Be notified by SMS when a support ticket is created, assigned, replied to, or closed.

Easy Setup & Customization

Configure everything from your WordPress dashboard. Choose which events trigger SMS messages, set your preferred numbers, and write custom messages.

Supported Events

Fluent CRM Events

Event	Description
Contact Subscribed	When a new contact subscribes to your list
Contact Unsubscribed	When a contact unsubscribes
Pending Subscription	When a contact is pending approval

Fluent Forms Events

Event	Description
Form Submission	When someone submits a form
Admin Notification	Alert admin on new submission
User Confirmation	Send confirmation to form submitter

Fluent Support Events

Event	Description
New Ticket Created	When a support ticket is opened
Ticket Assigned	When ticket is assigned to an agent
Customer Reply	When customer replies to ticket
Ticket Closed	When a support ticket is resolved

How It Works

1. Install & Activate: Install the add-on alongside WSMS
2. Configure Gateway: Set up your preferred SMS gateway in WSMS settings
3. Select Plugins: Choose which Fluent plugins to connect (CRM, Forms, Support)
4. Enable Notifications: Select which events trigger SMS notifications
5. Customize Messages: Write personalized message templates
6. Save & Test: Test notifications with a sample event

Configuration

Fluent CRM Setup

1. Go to SMS → Integrations → Fluent CRM
2. Enable desired notifications:
   • Contact Subscribed SMS Notification
   • Contact Unsubscribed SMS Notification
   • Pending Subscription SMS Notification
3. Customize message templates
4. Save settings

Fluent Forms Setup

1. Edit your Fluent Form
2. Go to Settings & Integrations
3. Add WSMS integration
4. Configure notification settings:

Setting	Description
Recipient	Static number or form field
Message	SMS content with field values
Conditional	Send only when conditions met

Fluent Support Setup

1. Go to SMS → Integrations → Fluent Support
2. Enable desired notifications:
   • New Ticket SMS Notification
   • Ticket Assignment SMS Notification
   • Customer Reply SMS Notification
   • Ticket Closure SMS Notification
3. Customize message templates
4. Save settings

Message Variables

Fluent CRM Variables

Variable	Description
%first_name%	Contact’s first name
%last_name%	Contact’s last name
%email%	Contact’s email address
%phone%	Contact’s phone number
%site_name%	Your website name

Fluent Forms Variables

Use form field values in your messages by referencing field IDs:

New inquiry from %name%
Phone: %phone%
Subject: %subject%

Fluent Support Variables

Variable	Description
%ticket_id%	Support ticket ID
%ticket_title%	Ticket subject
%customer_name%	Customer’s name
%agent_name%	Assigned agent name
%site_name%	Your website name

Example Messages

New CRM Contact

Hi %first_name%, thanks for subscribing to %site_name%! We'll keep you updated with our latest news.

Form Submission (Admin)

New form submission from %name% (%phone%). Check your dashboard for details.

New Support Ticket

New support ticket #%ticket_id%: %ticket_title%. Customer: %customer_name%.

Ticket Assigned

Ticket #%ticket_id% has been assigned to %agent_name%. Please check Fluent Support for details.

Installation

1. Ensure WSMS is installed and activated
2. Download Fluent Integration from your account
3. Go to Plugins → Add New → Upload Plugin
4. Upload wp-sms-fluent-integrations.zip and activate
5. Enter license key in SMS → Add-Ons

Requirements

Requirement	Version
WordPress	6.0+
PHP	7.4+
MySQL	5.7+
MariaDB	10.2+ (alternative to MySQL)
WSMS (core)	6.9+
Fluent Plugin	At least one: Fluent CRM, Fluent Forms, or Fluent Support

Perfect For

• Marketing teams using Fluent CRM
• Businesses collecting leads with Fluent Forms
• Support teams using Fluent Support
• Agencies managing multiple client sites
• Anyone using the Fluent plugin ecosystem

Related

• Add-ons Overview - All available add-ons
• WSMS Pro - Core premium features
• Install Add-Ons - Installation guide
• Elementor Integration - Elementor forms integration