Frequently Asked Questions

WSMS (WP SMS) is the most advanced SMS notification and messaging plugin for WordPress. It allows you to send SMS notifications, two-factor authentication codes, marketing campaigns, and more directly from your WordPress dashboard. It integrates with 300+ SMS gateways worldwide. Learn more in our documentation.

WSMS is perfect for: • E-commerce stores (WooCommerce) - for order notifications, shipping updates, and abandoned cart recovery • Membership sites - for registration confirmations and renewal reminders • Bloggers and content creators - for newsletter updates via SMS • Service businesses - for appointment reminders and booking confirmations • Any WordPress site needing secure login with SMS-based 2FA

The Free version includes basic SMS sending, 200+ gateways, bulk messaging, and form integrations. The All-in-One plan adds premium features like: • 300+ SMS gateways (100+ additional premium gateways) • Scheduled and recurring SMS • SMS inbox (receive messages) • Advanced WooCommerce integration • Two-factor authentication (2FA) • Abandoned cart recovery • Premium plugin integrations (Elementor, Gravity Forms, etc.) • Priority support See our pricing page for full comparison.

WSMS itself has no per-message fees. You only pay what your chosen SMS gateway charges. SMS costs vary by gateway and destination country, typically ranging from $0.01 to $0.10 per message. Popular gateways like Twilio, Nexmo, and local providers each have their own pricing. Check our gateway directory for provider information.

It depends on your location and needs. For global coverage, Twilio, Nexmo (Vonage), and Infobip are popular choices. For specific countries, we recommend local gateways for better delivery rates and pricing. Browse our gateway directory to find the best gateway for your region.

No technical expertise is required! If you can install a WordPress plugin, you can use WSMS. Our setup wizard guides you through configuration, and our documentation covers everything step by step. Most users complete setup in under 5 minutes.

We don't offer a free trial, but we do provide a 14-day money-back guarantee on all purchases. This allows you to test the full All-in-One version risk-free. If it doesn't meet your needs, simply contact us within 14 days for a refund.

We accept all major credit cards (Visa, MasterCard, American Express) through Stripe. All payments are processed securely through Stripe's payment gateway.

Yes, all prices on our website are displayed in US Dollars (USD).

Yes, invoices are automatically generated for every purchase. You can download your invoices from your account dashboard under the Orders section.

Yes, licenses auto-renew annually to ensure you continue receiving updates and support without interruption. You can cancel auto-renewal anytime from your account dashboard.

Our pricing remains consistent without renewal discounts. The price you see is the price you pay, year after year. This allows us to maintain a transparent and fair pricing model for all customers.

You can cancel your subscription anytime from your account dashboard. After cancellation, you'll retain access to updates and support until your current subscription period ends.

We offer a 14-day money-back guarantee on all purchases. If WSMS doesn't meet your needs, contact us within 14 days of purchase for a full refund. We just ask that you first try to resolve any issues with our support team. See our refund policy for details.

After purchase: 1. Go to SMS → Add-Ons in your WordPress admin 2. Enter your license key (found in your purchase email or account dashboard) 3. Click Activate Your license will be validated automatically. See the activation guide for details.

Your license key is available in: 1. Your purchase confirmation email 2. Your account dashboard under Subscriptions

It depends on your plan: • 1 Site ($59/year) - Use on one WordPress installation • 5 Sites ($129/year) - Use on up to five WordPress installations • Unlimited ($229/year) - Use on unlimited sites with priority support View pricing for more details.

Yes! You can change your allowed domains anytime through your account dashboard. Simply go to Subscriptions → Manage Domains, remove the old domain, and add your new one.

Yes, you can upgrade your license at any time. Contact our support team, and we'll help you upgrade from a 1-site to 5-sites or unlimited plan with prorated pricing.

For license downgrades, please contact our support team. We'll review your request and assist you with the process.

When your license expires: • Your plugin continues to work normally • You won't receive new updates or features • You lose access to priority support Renew anytime to restore full access to updates and support.

Each subdomain or subdirectory in a WordPress Multisite network counts as a separate site for licensing purposes. For Multisite networks, we recommend the Unlimited license for the best value and simplicity.

Common activation issues and solutions: • Expired license: Renew at your account dashboard • Typo in license key: Copy directly from your account dashboard • Domain limit reached: Remove unused domains in Manage Domains • Connection blocked: Ask your host to whitelist our licensing server If issues persist, contact support with your license key and domain name.

WSMS has no sending limits. You can send unlimited SMS to unlimited recipients. The only limitation is your SMS gateway's capacity and your account balance with them.

Yes! WSMS supports bulk messaging to: • All subscribers in your list • Specific subscriber groups • WordPress user roles (e.g., all customers, all subscribers) • Custom phone number lists • Imported contacts from CSV files

Yes, with the All-in-One plan you can: • Schedule one-time messages for a specific date/time • Set up recurring SMS campaigns (daily, weekly, monthly) • Schedule WooCommerce follow-up messages • Automate birthday or anniversary messages

Yes! The Two-Way SMS feature (included in All-in-One) lets you: • Receive incoming SMS in your WordPress inbox • View conversations in a threaded view • Forward incoming messages to email • Set up auto-replies and SMS commands Note: Two-way SMS requires a gateway that supports incoming messages.

Yes, WSMS supports MMS for gateways that offer it. You can send images and media attachments. MMS support varies by gateway and destination country.

Unicode SMS allows you to send messages in non-Latin scripts like Arabic, Persian, Chinese, Japanese, and emoji. Note that Unicode messages use more characters per SMS segment, which may affect your gateway costs.

WSMS requires WordPress 5.0 or higher and PHP 7.4 or higher. We recommend using the latest versions of WordPress and PHP for best performance and security.

Yes, WSMS includes privacy tools for GDPR compliance: • Subscriber consent management • Easy unsubscribe options • Data export capabilities • Data deletion requests • Privacy policy integration

WSMS integrates with many popular form plugins: Free: • Contact Form 7 • Formidable Forms • Forminator All-in-One: • Gravity Forms • Elementor Forms • Fluent Forms • Quform • And more...

With the WooCommerce Pro add-on (included in All-in-One), you can: • Send order status notifications to customers • Notify admins of new orders • Send shipping updates with tracking info • Recover abandoned carts with SMS reminders • Verify customer phone numbers at checkout • Set up rule-based campaigns (e.g., SMS for orders over $100)

WSMS integrates with: • Paid Memberships Pro • Simple Membership • Ultimate Member • BuddyPress Send SMS for registrations, renewals, expirations, and membership changes.

WSMS works with popular booking plugins: • WooCommerce Bookings • BookingPress • WP Booking Calendar Send appointment reminders, confirmations, and cancellation notices.

Yes! WSMS has native Zapier integration and webhook support. Connect WSMS to 5,000+ apps including: • CRM systems (HubSpot, Salesforce) • Email marketing (Mailchimp, ActiveCampaign) • Spreadsheets (Google Sheets, Airtable) • Custom workflows and automation

Yes, WSMS provides a full REST API for developers. You can: • Send SMS programmatically • Manage subscribers • Query message history • Integrate with custom applications See our API documentation for details.

Support is available through our support center: • All-in-One customers: Priority support at support center • Free users: Contact us via the contact form We also provide extensive documentation.

We typically respond within 2 business days, though we often reply much faster. Priority support (included with Unlimited plan) receives faster response times.

You can contact us in your preferred language. Our team will do our best to assist you regardless of the language you use.

Currently, we provide support exclusively via email through our support center. This allows us to provide detailed, documented assistance and ensures every inquiry is properly tracked and resolved.

Yes! For custom features, integrations, or modifications beyond standard support, we offer custom development services. Contact us to discuss your project.

Our comprehensive documentation includes: • Getting started guides • Gateway configuration tutorials • Integration setup instructions • Troubleshooting guides • API reference

We regularly release updates with bug fixes, improvements, and new features. Check our changelog to see recent releases and what's included in each update.

We primarily offer annual licenses. If you're interested in a lifetime license option, please contact our support team to discuss your needs.

WSMS is designed to work with any WordPress theme. It operates in the admin area and doesn't affect your site's frontend appearance. The subscription widgets and forms are minimal and adaptable to most designs.

No, WSMS is optimized for performance. SMS sending happens asynchronously using WordPress cron, so it doesn't impact page load times. Large bulk sends are queued and processed in batches to ensure smooth operation.

WSMS provides options when uninstalling: • Keep your data for potential reinstallation • Delete all data including subscribers, settings, and logs We recommend exporting your subscriber list before uninstalling if you want to preserve your contacts.