From Incoming SMS to Automated Action
A simple flow that turns text messages into powerful automation
Customer Sends SMS
Customer texts a command like 'CANCEL 12345' to your number
Gateway Receives
Your SMS gateway captures the message and triggers a webhook
WordPress Processes
The Two-Way add-on parses the command and determines the action
Action Executes
Order cancelled, note added, or subscription updated automatically
Response Sent
Customer receives confirmation SMS with the result
Customer Sends SMS
Customer texts a command like 'CANCEL 12345' to your number
Gateway Receives
Your SMS gateway captures the message and triggers a webhook
WordPress Processes
The Two-Way add-on parses the command and determines the action
Action Executes
Order cancelled, note added, or subscription updated automatically
Response Sent
Customer receives confirmation SMS with the result
How Businesses Use Two-Way SMS
Real-world scenarios that improve customer engagement
Customer Support
Let customers reach you via text and respond from your WordPress inbox
Order Management
Allow customers to cancel orders, get order info, or reorder via SMS commands
Appointment Updates
Customers can confirm or request changes by texting back
Newsletter Management
Easy subscribe and unsubscribe via SMS for compliant list management
Feedback Collection
Gather customer responses and feedback through SMS
Order Notes
Let customers add notes to their orders via simple text commands
Everything You Need for Two-Way SMS
A complete toolkit for interactive SMS communication
SMS Inbox
View and manage all incoming SMS messages in a dedicated inbox within your WordPress admin. Filter by status, search messages, and track conversations.
SMS Commands
Set up automated command responses. Customers text keywords to trigger specific actions like canceling orders or subscribing to newsletters.
WooCommerce Integration
Manage orders via SMS. Cancel orders, get order info, add notes, or reorder with simple text commands.
Email Forwarding
Forward all incoming SMS to an email address. Never miss important messages even when away from WordPress.
Phone Forwarding
Forward messages to another mobile number for on-the-go notifications.
Easy Webhook Setup
Register webhooks with supported gateways via button click. Auto-generated tokens for secure communication.
MMS Support
Receive media attachments including images and files from supported gateways.
Two-way features available with supported gateways. Check our gateway page to find compatible providers.
Powerful Commands at Your Customers' Fingertips
Pre-built commands for WooCommerce and newsletter management
WooCommerce Commands
Let customers manage orders via text
CANCEL 12345Cancel an orderINFO 12345Get order detailsNOTE 12345 messageAdd note to orderREORDER 12345Reorder previous itemsNewsletter Commands
Easy subscription management
SUBSCRIBEJoin SMS newsletterUNSUBSCRIBELeave SMS newsletterYour Store
Business SMS
CANCEL 12345
9:40 AM
Order #12345 has been cancelled. Your refund of $50.00 will be processed in 3-5 business days.
9:41 AM
Example SMS Conversation
Frequently Asked Questions
Common questions about Two-Way SMS
Two-way messaging works with gateways that support incoming webhooks. Visit our gateway page to filter by two-way capability and find compatible providers for your region.
Yes! Customers can text commands like 'INFO 12345' to check order details, 'CANCEL 12345' to request cancellation, 'NOTE 12345 Please gift wrap' to add notes, or 'REORDER 12345' to reorder items. The add-on validates the sender's phone number matches the order.
When enabled, every incoming SMS is automatically forwarded to your specified email address. You'll receive the sender's phone number, message content, and timestamp - perfect for tracking messages when away from WordPress.
For most supported gateways, you can register webhooks with a button click from the settings page. The add-on generates a secure token automatically. Some providers may require manual webhook URL configuration in their dashboard.
Yes! With the SUBSCRIBE and UNSUBSCRIBE commands, customers can easily join or leave your SMS newsletter by texting a keyword. This makes list management simple and compliant.
Two-way features require gateways with incoming webhook support. If your current gateway only supports outbound SMS, you can still use all other WSMS features. Check our gateway page to find a two-way capable provider for full functionality.
Have more questions?
Contact our support team